PRIVACY AND PERSONAL DATA PROTECTION POLICY
Contents
2. Regarding Children and Minors
3. What is Personal Information?
4. For what purposes does the Company collect Personal Information?
- To provide and enhance services to Users.
- To manage programs, services and products.
- To analyze, evaluate and improve products, services, programs, offers, and processes.
- To comply with applicable law and maintain the integrity of the Website.
5. Does the Website do Direct Marketing and How does the User Opt Out?
6. Does the Company Disclose Personal Information?
7. Retention and Protection of Personal Information
8. How does the Website Process Game Users?
- Registration & Account Activation.
- Use of the Service.
- Depositing & Withdrawals.
- Inactivity & Deletion.
- What is an Internet Cookie?
- Functions of Cookies
- Types of Cookies
- Necessary Cookies
- Functionality Cookies
- Target Cookies
- Slots City online casino Website’s Cookie files
- Cookie Management Advice
- Privacy Concerns
11. Changing the Privacy Policy
Introduction
The website www.slotscity.com ("Website") is owned and operated by SHARKSCODE B.V. (“Company”).
The Company is committed to protecting the personal information entrusted to it by you (the "User"). Company protects Users' personal information in accordance with the applicable law.
This Policy governs the collection, use, disclosure, retention and other processing of personal information by Website. It explains what types of personal information is collected from Users, how it may be used, and how the User can ask Company questions about its privacy practices.
1. Scope of Application
This Policy governs Company's practices with respect to personal information it collects from individuals through its products, services, and offerings.
2. Regarding Children and Minors
The Website, applications and the services offered by Company are not intended for individuals under the age of 19.
The Company will not knowingly collect personal information about individuals under the age of 19.
The individuals under the age of 19 are not allowed to create accounts, make bets or participate in tournaments or promotions.
3. What is Personal Information?
“Personal information” means recorded information about an identifiable individual. In general, the Company collects the following types of personal information, although different types of information may be collected depending on the purpose of collection or if the collection is required by law.
Identity information:
- Full name;
- Date of birth;
- Country of citizenship;
- Personally presented priorities and preferences;
- Driving Licence number;
- Other Government Issued Identification, etc.
Demographic information:
- Age;
- Gender.
Contact information:
- Email address;
- Phone number;
- Google account or/and Apple ID;
- Messenger account.
Location information:
- User’s address of residence;
- IP address;
- The location of the device that is used to access the Website.
Device Information.
Banking and financial information:
- Payment account information;
- Withdrawal account information.
Transaction information:
- Playing and payment history;
- Customer service history;
- Other information related to transactions between the User and the Website.
This information is collected during registration, verification, or communication with Users.
4. For what purposes does the Company collect Personal Information?
Company collects personal information in full compliance with the law, in an honest and non-intrusive manner in order to conduct its business as a licensed online casino.
The purposes of collecting such information are divided into several main categories.
А. To provide and enhance service to Users.
- To manage job applications.
B. To manage programs, services and products.
In order to provide Users with the services they have requested or to administer their participation in a particular program, the Website may use personal information for the following purposes:
- To customize the presentation of the products, services, webpages, and applications to individual users.
C. To analyze, evaluate and improve products, services, programs, offers, and processes.
In addition to the daily administration of the services the User engages with, the Company may also use personal information to analyze, evaluate and improve its products, services, programs, offers, and processes. This may include the use of personal information for the following purposes:
- To engage in responsible gambling research.
D. To comply with applicable law and maintain the integrity of the Website.
To help Company comply with applicable law and maintain the integrity of the Website – in certain circumstances, Company may be permitted or required to collect, use or disclose personal information to help it comply with applicable law and maintain the integrity of its business. That could include using personal information for such purposes as:
- Ensuring that players are eligible to participate in online casino or to claim a prize;
- Maintaining the physical security of the Company's premises, such as through video surveillance or verification of User’s identity;
- Collection, systematization and evaluation of information about Users and data on their transactions to meet the requirements for record keeping, monitoring of Users, risk mitigation and reporting in accordance with applicable law;
- Administering responsible gambling programs;
- As otherwise required or permitted by applicable law, regulation, or as detailed in the collection notice.
If the User fails to provide personal information requested by the Website, the Website may not be able to verify the User, provide services to the User, or respond to the User's request or complaint.
By using the Website, registering, verifying, depositing, withdrawing winnings or otherwise choosing to provide personal information to the Website, the User consents to the collection, use, processing and possible disclosure by Company of his/her personal information for the above purposes and on the grounds mentioned in this Privacy Policy.
5. Does the Website do Direct Marketing and How does the User Opt Out?
Periodically, the Website may use Users' personal information to inform them of products or services or of bonuses and promotions that the Website believes may be of interest or benefit to Users. The Company may do this via email, SMS, phone, or messenger account.
If the User no longer wishes to receive marketing or promotional materials from the Website at all or in any specific manner, the User may at any time contact [email protected] Customer Service with their request, which the Website will comply with as soon as reasonably practicable.
From time to time, the Company may contact the User regarding the management and administration of their Game Account on the Website. Such contact may be made via any of the communication methods specified by the User in their profile. These communications shall not affect the User's consent or refusal to receive direct marketing messages and materials in the future.
6. Does the Company Disclose Personal Information?
Company does not transfer data to third parties, except as provided for in this Policy.
Personal information may be transferred to third parties in accordance with the Privacy Policy only to the extent necessary for their tasks. The User's personal information may be disclosed (transferred) to an affiliated company or business partner of the Company. We guarantee that such companies and partners are aware of the need to protect and maintain confidentiality in processing the User's personal information.
The above-mentioned entities may periodically involve third parties to process User’s personal data.
Personal information may be disclosed upon request or in situations authorized by law to the relevant authorities: state, regulatory or executive.
7. Retention and Protection of Personal Information
Personal information collected by the Company is retained in accordance with applicable law and only for purposes, stated in this Policy. Throughout the retention period, the Company will make reasonable efforts to ensure personal information in its custody or under its control is kept accurate, complete, and up to date.
At any time, the User may contact the Website's customer service team to inform them of any updates or corrections they would like to make to their personal information.
Ensuring the security of the User's personal information is one of the Company's top priorities, and a comprehensive approach is used to protect it, including various methods such as:
- the strict control of access to data;
- non-disclosure agreement;
- physical protection of information;
- auditing tests;
- topologically secure network with an intrusion prevention system and a firewall.
Company is not responsible for the actions of those who have gained unauthorised access to this information and does not guarantee, either directly or indirectly, that such access will be prevented.
8. How does the Website Process Game Users?
In general, the processing of personal information for administering Game Accounts can be organized into four main phases:
A. Registration & Account Activation.
When the User chooses to register and open an account, the Website will collect certain identity, demographic, and contact information. This information will be used to administer the User’s Game Account throughout their use of the Website game services, to confirm their eligibility for registration, and for anti-fraud and legal compliance purposes.
Prior to Account Activation, the Website will seek to verify the identity of a registering individual. If the identity of a User cannot be verified with the information they provided at registration, the Website may require that they submit additional information or proof of identity prior to the completion of registration. Access to this additional information will only be provided to the Website personnel who require such access to complete the identity verification process. The information will be retained in a manner consistent with this Policy.
B. Use of the Service.
After registration and account activation, the User will be able to securely log into the Website’s Internet Gaming. Information about the User’s use, such as transaction data, responsible gambling settings, and play history will be retained and used to provide them access to their overall account history, for responsible gambling purposes including monitoring, analyzing and communicating with the User about their use of the Internet Gaming service, and for purposes as otherwise described throughout this Policy.
C. Depositing & Withdrawals.
While logged in to their Game Account, the User will have the option to purchase certain Website’s products and services. Should the User choose to do so, the Website will collect payment card information and payment through its third party secure payment Company’s. Transaction information will be processed to provide the User access to a history of their transactions, for anti-fraud purposes, for compliance with applicable law and regulation, and as otherwise described throughout this Policy.
Should the User choose to withdraw funds from their Internet Game Account, the Website will collect bank account information from them to process their withdrawal requests. This information will be shared with the Company’s partner financial institution to process their withdrawal request. Where permitted or required for compliance with applicable law.
In addition, the User might be required to upload supporting documentation to confirm their withdrawal information. Access to uploaded supporting documentation will only be provided to the Website personnel who require such access to complete the withdrawal process. The documentation will be retained in a manner consistent with this Policy.
D. Inactivity & Deletion.
In certain circumstances as described in the Public Offer, the User’s Game Account may be deemed inactive or dormant. In such circumstances, personal information will be retained in accordance with applicable law. After the applicable retention period for records containing personal information has elapsed, the records are securely disposed of.
9. User’s Rights
The User who has a Game Account, may log in to access and update certain personal information stored with their Account.
For assistance, the User may contact the Website’s customer service.
The User has the right to request access to personal information retained by the Website.
Upon request, the Website will make reasonable efforts to catalogue and summarize the personal information related to the User that is in its custody or under its control.
The User has the right to request the correction of any personal information in the Website custody or under its control.
10. Cookie Policy
The Website (including the Website optimised for mobile devices) uses cookies to provide the Users with a smooth browsing experience. The data collected by cookies is used to optimize the Website for our visitors and deliver targeted information to the Website Users. Necessary cookies ensure the functionality of the Website and serve to identify the User, to undertake customer due diligence (CDD) measures, to prevent fraud, money laundering and terrorism financing.
By agreeing to the Company's Privacy Policy when you register, you consent to the use of cookies and similar technologies for the purposes described in this Policy.
You may disable the necessary cookies by rejecting the Privacy Policy, but this may affect the accessibility of the Website.
A. What is an Internet Cookie?
A web cookie, also known as an internet cookie, browser cookie, or simply cookie, is a small piece of data sent from a Website and stored on a User's computer or mobile device by the User's web browser while the User is browsing.
Cookies are designed to be a reliable mechanism for the Website to remember stateful information (such as favorite games, last gaming session, language, payment method, etc.) or to record the User's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). They can also be used to remember pieces of information that the User previously entered into form fields, such as name, address, password, and credit card number.
The Company also uses cookies in anti-fraud systems and for the purposes of CDD.
B. Functions of Cookies
- Promotions and bonuses. Cookies can track a User browsing habits and usage patterns to tailor promotions and bonus offers to their interests and preferences.
C. Types of Cookies
Depending on the duration:
1. Session cookies: These are temporary cookies that expire and are automatically deleted whenever the User closes his/her browser.
2. Persistent cookies: These cookies have an expiration date and stay in the browser until they expire or the User manually deletes them. They are used to remember customers preferences within the Website and remain on the desktop or mobile device after the closing the browser or restarting.
Depending on how cookies are placed on your device:
1. First-party cookies: session and persistent cookies that are placed by the Website.
2. Third-party cookies: placed by someone other than the Website; often, these cookies are used by advertising companies to track your browsing habits across multiple sites.
D. Necessary Cookies
These cookies ensure the Website operation and its security. They are essential for the correct functioning of the Website. They enable a User to navigate the Website and allow them to perform specific functions, such as accessing secure areas, placing bets, depositing funds and managing their account. Without these cookies, it would not be possible to provide online casino’s specific online services and functions. Strictly necessary cookies are always enabled.
Necessary cookies are used to maintain the User bet selections as they navigate around the Website, to identify the User as being logged on to the Website and are not used to gather information for advertising products or services and to memorize the User preferences.
E. Functionality Cookies
Due to these cookies the Website remembers the User’s nickname, layout, preferences, colours, language, or the region they are in, and may provide enhanced, personalised features. These cookies can also be used to remember changes the User has made to the parts of web pages that the Users can customise. They may also be used to provide services the User has requested and to remember that he or she has seen certain content. The information these cookies collect may be anonymised and they cannot track the User browsing activity on other websites. Functionality cookies are not used to target the customers with adverts, promotions, or bonus offers on other Websites.
F. Target Cookies
By utilizing these cookies, the Website presents ads, promotions and bonus offers, that align closely with the User interests. These cookies not only help in limiting repetitive ad exposure but also aid in assessing the impact of ad and promotion campaigns. Set with Slots City's consent, these cookies may be managed by external advertising partners who may also utilize the data collected to share insights with other entities, such as advertisers, about the User browsing habits across various sites.
The User may embrace tailored content that resonates with their preferences and experience advertising, promotions and offers which understand them.
Target cookies are used to:
- Supply selected third parties with details about the User Website visits, allowing them to display advertisements that are likely to capture the User’s interest.
G. Slots City online casino Website’s Cookie files
Collectbrowserinfo
Collects the following data about the User's browser and system:
userAgent (Browser information that can be used for tracking purposes),
acceptLanguage (language preferences, may indicate nationality),
platform (operating system, can give an idea of the geographical location),
doNotTrack (privacy settings),
colorDepth, pixelDepth (screen details),
cpuClass (processor class, calculated),
deviceMemory (device memory).
getGraphicsAndMultimediaFeatures
Collects information about the graphical and multimedia capabilities of the device, which may include:
webglRenderer, webglVendor (WebGL details that can be used for fingerprinting),
webglExtensionsLength (number of WebGL extensions),
canvasFingerprint (a fingerprint canvas that is unique and can be used as an identifier),
audioContextFingerprint (fingersprint of audio context).
checkStorageAvailability and testStorage
These cookies check the availability of local storage (localStorage, sessionStorage, IndexedDB, WebSQL), they can display security and privacy settings.
getUserInteractionAndAccessibilityFeatures
Collects information about interaction capabilities with various devices such as touchpads and gaming pads.
H. Cookie Management Advice
For the best user experience and optimal Website performance, we suggest keeping your cookie settings unchanged.
Altering these settings could potentially restrict your interaction with the Website and reduce its functionality. However, if you decide to modify your cookie preferences, you can do so through your web browser's settings. Each browser has a different method for managing cookies, so you may need to consult the help section of your browser for specific instructions.
Additionally, visiting the websites of browser providers directly can also provide guidance on how to adjust your settings.
Firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Chrome:
https://support.google.com/chrome/answer/95647?hl=en
Edge:
Internet Explorer:
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Opera:
https://help.opera.com/en/latest/web-preferences/
Safari:
https://support.apple.com/kb/ph19214?locale=en_US
For more information about cookies, please click here:
https://en.wikipedia.org/wiki/HTTP_cookie
I. Privacy Concerns
The use of cookies raises privacy concerns because they can track, store, and share customer behavior. The proliferation of third-party cookies and other tracking technologies has led to increasing scrutiny from privacy advocates and regulatory bodies, that is why you have to confirm while registering, that you agree to this Privacy Policy.
11. Changing the Privacy Policy
Company reserves the right to change this Privacy Policy at any time.
Please note that from time to time Company will need to change this Privacy Policy, in order to reflect changes (the following points and not only):
- In the Law;
- In the service sector;
- In the method of receipt, usage and storing the User's personal data.
The latest versions of this Privacy Policy are always available in the legal information section of the Website.
Company is not obliged to notify Users of changes made to this Privacy Policy and strongly recommends to check for updates themselves each time before visiting the Website or before using games and/or services of the Website. In addition, Slots City strongly encourages Users to save copies of this Privacy Policy.
