Register

FAQ

Contents

Registration

How can I register with Slots City online casino?

How many accounts are allowed to be created?

Are the documents needed for registration?

I’ve just registered. Where is my bonus?

What are the main withdrawal conditions?

What languages are available at Slots City?

Account

How can I log in?

I forgot my password

How can I change my password?

My email address and/or phone number are confirmed, ain’t they?

Email address and/or phone number confirmation

How to change my registration email or phone number?

Bonuses

What is an online casino bonus or promotion?

Is it possible to receive a bonus for live casino games?

What is a welcome bonus?

Where can I see my bonus and amount to be wagered?

How can I activate my bonus?

Wagering requirements

How to redeem bonus code?

KYC & verification process

Why is verification necessary?

What should be done to pass verification?

How long does verification take?

How often verification is required?

Deposits and withdrawals

What currencies are available at Slots City?

Which payment methods are available?

Can I use more than one payment method?

What are the minimum and maximum amounts for withdrawal?

How long does the withdrawal take?

What makes online casino deposits safe?

Can I place bets on credit?

How can I get a refund?

What is the maximum amount I can deposit?


REGISTRATION

How can I register with Slots City online casino?

There are two ways of registration. Just click on the Register button in the top right corner (on the laptop), or in the bottom right corner (on the mobile). Then:

  • Eather use your valid email or phone number and create your password;
  • Or use your Apple ID or Google account.

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How many accounts are allowed to be created?

You are allowed to create only one Game Account at Slots City online casino. In case of repeated registration, creation of a new additional account and multiple redemption of the bonus package will be considered as an abuse of our Terms and Conditions, see more in section 15.

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Are the documents needed for registration?

Documents are not to be provided for registration. However, they are required during the verification within the KYC process before the first withdrawal request is made. See more in the KYC & verification process section of these FAQ.

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I’ve just registered. Where is my bonus?

Every player on the website is awarded with 4 generous welcome bonuses for registration and initial deposits. There are up to 3,500 CAD/EUR + 300 free spins.

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What are the main withdrawal conditions?

  • Before making the first withdrawal request, the User needs to go through verification as part of the KYC process in accordance with AML/CFT regulations.
  • The maximum withdrawal time is 48 hours, but when the previous item is completed, the transfer is much faster. Especially since the payments are made 24/7 with no break on weekends and holidays.
  • The minimum allowable amount for withdrawal is
    50 CAD / 50 EUR.

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What languages are available at Slots City?

Slots City website is available in 5 languages: English, French, Portuguese, Spanish and German. You may select the one you prefer in the 3 bar menu (hamburger button).

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ACCOUNT

How can I log in?

Click on the Log in button in the top right corner (on the laptop) or in the bottom left corner (on the mobile). Enter your email address/phone number and password, you provided while registering, or log in with your Apple ID/Google account.

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I forgot my password

Click on the Password recovery button while logging in. Enter the email address or phone number you used to register. After that, you will receive a link to reset your password or an SMS with a code to change it.

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How can I change my password?

It is recommended to periodically change the password to improve the security of your own Account.

To do this:

  1. Log in.
  2. Click on the 3 bar menu (hamburger) button.
  3. Click the Account button.
  4. Change your password in the Settings section.
  5. Just provide your old password, the new one, and confirm it.

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My email address and/or phone number are confirmed, ain’t they?

To check this, you should:

  1. Be Logged in.
  2. Go into the Settings section.
  3. Check the fields Your Email/Your Phone Number. If the label is Confirmed (green) – it’s done. If it is marked as Confirm (yellow) – you should do it ASAP.

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Email address and/or phone number confirmation

In order to confirm your email address and/or phone number:

  1. Section Account (3 bar menu, hamburger button).
  2. Verification section – Continue verification.
  3. Input your email address/phone number to the related tab.
  4. Receive an email/SMS with a confirmation code.

Please note:

  • An email can end up in the Spam or Blocked folder.
  • If the SMS does not arrive for a while, check that you specified the correct phone number.

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How to change my registration email or phone number?

You can change your email address and/or the phone number you used to register and other account information (but your nickname and password) only by contacting our support team.

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BONUSES

What is an online casino bonus or promotion?

Promotions are held at Slots City on a regular basis and refer to a special offer or incentive designed to attract players and encourage them to engage in games.

Bonuses accompany the promotions and typically refer to any additional funds, spins, or other incentives given to players by the casino. There are Welcome Bonus, No Deposit, Reload, Match, Cash, and Free Spins. In addition, Cashback, VIP and Loyalty Bonuses.

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Is it possible to receive a bonus for live casino games?

Bonuses are usually provided for slots but at Slots City everything is possible! Active players who prefer live casino games may be awarded a bonus with no wagering requirements that can be used in games with live dealers.

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What is a welcome bonus?

Slots City's Welcome Package offers you totally:

  • 3,500 CAD/EUR + 300 FS

This is the set of 2-in-1 bonus packages for 4 initial deposits. Each consists of a match deposit bonus + free spins on such slots as:

Buffalo Power: Hold & Win (Playson), The Dog House (Pragmatic Play), Money Train (Relax Gaming), and Madame Destiny (Pragmatic Play).

Each bonus package can be redeemed by making a certain deposit within 14 days.

See more on the welcome bonus webpage https://slotscity.com/promotions/welcome-pack.

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Where can I see my bonus and amount to be wagered?

1. In the Bonuses section you can see all the bonuses:

  • that are offered to you directly or by bonus code redemption;
  • the one which is ready to be wagered first – marked as Active;
  • other activated bonuses – marked as In Queue.

2. In the Balance section (at the top of the home page) you can see:

  • your active bonus;
  • the amount left to meet the wagering requirements (Wagering);
  • in the Details all activated bonuses are displayed.

3. In the Cashier section you can see all the bonuses offered to you, but only when one of the payment methods is already chosen.

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How can I activate my bonus?

There are two ways:

1. When you have been provided with a bonus code. See more in How to redeem bonus code section.

2. In case the bonus appears in the Bonuses section, you need just to click the Claim button. If there is a no deposit bonus, you will see it at once here in the Bonuses marked as Active or In Queue. And as for deposit bonus, you will get to the Cashier to redeem it with deposit specified in the bonus details.

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Wagering requirements

Wagering (playthrough, rollover) requirements primarily specify the coefficient by which the initial bonus amount and/or free spins winnings must be multiplied to determine the total amount of bets required to qualify for withdrawal of bonus funds and the winnings associated with those funds.

For example, your bonus is 50 CAD/EUR with an applicable wagering requirements of 30xB, therefore you need to bet the total amount of 1,500 CAD/EUR (50 x 30) before qualifying for withdrawal of the bonus and winnings derived from the bonus funds, but up to the max cash out limit that corresponds to the deposit you have made.

There is one more wagering requirement – max bet while wagering. Usually it is equal to C$/€ 5.

See more in section 6 of the Bonus Policy.

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How to redeem bonus code?

You should click the Bonus code button in the 3 bar menu (hamburger button), enter your bonus code and follow the prompts.

In case it's clickable, tap directly on the bonus code provided to you on the website, in emails, messengers, social media, etc. and it will automatically be entered into the required field, then just follow the prompts.

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KYC & VERIFICATION PROCESS

Why is verification necessary?

Slots City online casino complies with AML/CFT regulations and adheres KYC and CDD/EDD processes. It is completely secure as we use encryption technology to protect your information during transmission.

It’s an important issue for any financial institution to ascertain:

  • your identity and age;
  • your residence;
  • the payment method you used to make a deposit;
  • you are the person who you say you are.

In an effort to protect your game account and confidential data from infringement by unauthorized persons, we must determine whether a player:

  • has a duplicate account;
  • uses their own payment cards when making transactions;
  • is or isn’t a listed person.

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What should be done to pass verification?

1. Click the Verification tab of your account.

2. Confirm your email and phone number that you used during registration.

3. To verify your identity, upload a picture of your unfolded passport or the front and back side of your driving license, ID card, or other official government issued document.

Required data shown on the document:

  • full name, date of birth, expiry date (document has to be in date and not expired), document number, unaltered photo.

Upload a selfie with the chosen document in your hand.

4. To verify your deposit and payment method, upload:

  • If using online banking: screenshot of the financial transaction.
  • For Interac: screenshot of the profile page on Interac with your address visible.
  • If it was a payment card: front and back of the card with middle 6 numbers and CVC/CVV covered.
  • If using a banking account: bank statement within the last 3 months.
  • for cryptocurrency: screenshot of the deposit in your wallet.

5. To verify your address, upload a utility bill, mobile phone bill or bank statement, etc. Required data on the document:

  • full name, full address, logo of the issuing company, date of issue (within the last 3 months).

6. All submitted photos must be of good quality, sized 12 Mb or less, png, jpg, pdf are acceptable.

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How long does verification take?

Mostly, if you follow our guidelines from the previous section while providing documents, it takes up to 30 minutes (including checking the documents by KYC manager).

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How often verification is required?

Usually you go through a verification (KYC) procedure only once, before making a withdrawal request for the first time. From time to time, the Company may require additional data in accordance with the CDD and EDD process.

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DEPOSITS and WITHDRAWALS

What currencies are available at Slots City?

The Website's internal operating currencies are:

  • Canadian dollar (CAD, C$),
  • Euro (EUR, €).

You may also make a deposit or a withdrawal request using cryptocurrencies which will be displayed in your balance in CAD or EUR.

There are 5 cryptocurrencies available: BTC, ETH, USDTE, LTC, and USDTT.

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Which payment methods are available?

There are:

  • payment cards (Visa and Mastercard);
  • eWallet (Mifinity);
  • Canadian payment system (Interac);
  • payment solution for crypto (Binance Pay).

New payment methods are added on an ongoing basis.

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Can I use more than one payment method?

You may use any available payment method you desire. But withdrawal is only possible with one of the payment methods you used to fund your gaming account.

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What are the minimum and maximum amounts for withdrawal?

According to section 17 of the T&Cs, the minimum amount for withdrawal is:

  • 50 CAD / 50 EUR.

And the maximum amount limits are:

  • 1,000 CAD / 1,000 EUR daily.
  • 3,000 CAD / 3,000 EUR weekly.
  • 10,000 CAD / 10,000 EUR monthly.

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How long does the withdrawal take?

We make every effort to ensure that the maximum withdrawal time does not exceed 48 hours. Mostly, if you are verified and there is no suspicious activity in your account, withdrawals are much faster.

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What makes online casino deposits safe?

  • We operate under a valid Curacao casino license and adhere to strict regulations and industry standards.
  • We utilize industry-standard Secure Socket Layer (SSL) encryption technology to protect data transmission and prevent unauthorized access.
  • We adhere to strict privacy practices and will never share or sell your personal information to third parties, except in cases provided by law.
  • We adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure the secure handling and protection of cardholder data during payment transactions.

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Can I place bets on credit?

You can make deposits with your credit card. But according to paragraph 17.3 of the Terms & Conditions, Slots City does not provide credits to Users.

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How can I get a refund?

In accordance with section 19 of the Terms & Conditions, refunds may be processed via the same payment methods used to fund the Game Account, and in the same currency only. In order to make the refund request, send to the [email protected] the required documents for verification of your:

  • Identity;
  • ​Payment method;
  • Address.

See more in section 14 of the T&Cs.

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What is the maximum amount I can deposit?

You can deposit the maximum amount:

  • in Canadian dollars – 4,000 CAD (such big amount only eligible for the Interac payment method and Binance);
  • in euros – 4,000 EUR (such amount allowable for Binance only).

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