FAQ

REGISTRATION

How does registration work in Slots City?

The easiest way to sign up is with a Google account - just click on the image of the letter G. You can also quickly sign up using your phone number or email. Click on the 'Registeration' button and fill out the appropriate form. The password must be strong and memorable. For further verification required to receive payments, immediately indicate accurate and truthful data.

How many accounts can be opened on the site?

After registration, one game account will be opened for you, which consists of two sub-accounts - real and bonus. Re-registration of one person, with the subsequent creation of duplicate accounts, is prohibited and is a gross violation, which is severely punished. The problem can be solved by the support service. For more details, see 'Terms and Conditions'.

ACCOUNT

How to login to your Account?

Click on the Account icon on the main page of the site - in the upper right next to the "Cashier" button.

How can I change my old password or recover a lost password?

It is recommended to periodically change the password to improve the security of your own Account.

To do this:

  1. log in to your Account,
  2. enter the old and new passwords in a special form,
  3. click "Change password".

If you forgot your password, click on the button "Forgot your password?" and enter the email or mobile phone number that you specified during registration.

You will be sent a link to reset your password or an SMS with a code to change your login information.

How to login to your Account?

Sign in to your Account. In a special form, enter the phone number and click 'Confirm'. An SMS with a confirmation code will be sent to the entered number. If the SMS does not arrive for a long time, make sure that you have entered the correct phone number. Or perhaps you have already linked this number to a specific Account on the site. If the problem persists, please contact support.

How to verify an E-mail?

In order to confirm the mail, you need to go to your personal account, then in the 'Profile' select 'E-mail' and click 'Confirm'. An email containing a confirmation link will be sent to the email address specified in the special form. Please note that emails can sometimes end up in the Spam, Promotions, or Blocked folders. If the email with the confirmation link is not in your inbox, check the other folders. If the letter does not arrive within a few minutes, contact the support service operators.

How can I change the email or phone number linked with my account?

Since the site pays a lot of attention to the security of users, there is no way to change the phone number or email address associated with the account on your own. To change confidential data, you must contact the support service via online chat. You will be prompted for the old and new information. In addition, to identify the owner of the account, you will need to answer several questions. This is necessary in order to increase the security of user accounts. Treat this procedure with understanding. The administration must be sure that you are the owner of the account whose data you want to change.

What should I do if I have problems logging into the site?

The order of your actions should depend on what kind of problem you are facing.

  1. When you try to authorize, the message 'User not found' appears. Often this happens if you forgot your registration data (password or login). Follow the password recovery instructions. In rare cases, this situation may occur if the guest has not yet registered and is trying to log in to a non-existent profile.
  2. When logging into the account, the message 'Try again' appears. The main cause of the error is repeated login attempts with an incorrect password or login. In order to resolve this issue, you need to clear your cookies and browser cache (instructions are presented in the GENERAL QUESTIONS section) and try to log in again.
  3. If the site has loaded, but you cannot log in to your account, you can try to select the mode 'Incognito' and try again. In case this does not help, contact the support service operators.

DEPOSIT

How to replenish the game account?

To make a deposit on the Slots City website, go to the 'Cashier' section and select the 'DEPOSIT' tab. Next, indicate the amount you want to deposit, but not less than 20 CAD, and click the 'DEPOSIT' button. The payment service will prompt you to enter:

  • payment card number;
  • its validity period in the standard MM / YY format;
  • three digits on the back cards - code CVV, CVC, CVV2 or CVC2 - depending on the card;

Follow the prompts of the payment system.

If money is debited from the card, and after a long time they did not appear on your balance on the site, please contact support.

What do you need to do to start playing?

Before you play for money, you should read the "Terms and Conditions" of the Club. Start playing slots on their demo versions. This will allow you to quickly learn the features of slot machines, get some experience. The demo mode is launched for free. The entire collection of games is placed on the main page of the site. For convenience, a convenient search system is provided. If you want to launch a certain slot machine, just enter the first three letters of its name in English in the search box. Search results appear instantly. In addition, you can find the machine, knowing its manufacturer.

WITHDRAWALS

How are winnings withdrawn?

To apply for a payout from your gaming account:

  1. Go to the "Cashier" page.
  2. On the left, click on the "Withdrawal" tab.
  3. Provide the system with personal data to proceed verification.
  4. Select the payment system with which you want to receive a payment.
  5. Wait for the application to complete. If you have any further questions, please contact support.

How much can be withdrawn from the account?

Information about how much money is on the game account and what amount is available for withdrawal is located on the main page at the top, to the left of the Cashier button and the account profile icon. The line labeled 'Balance' contains information about the total amount of funds, including bonus funds. In the line labeled 'For withdrawal' you can see the available amount for withdrawal.

What are the main withdrawal conditions?

Payout of winnings occurs only after verification, which is carried out in your personal Account, the “Profile” tab, and which consists in uploading a photo of the first page of your passport and your selfie with a passport near your face. The passport can be replaced by another identity document indicating the age. Also, the support service may require you to send a photo of the payment cards from which the deposit was replenished. Verification of the owner account allows you to increase the security of the game account and ensures the confidentiality of information.

BONUSES

Where is the information about the bonus account and the amount to be wagered?

This data is available in your Account, Profile tab.

Where is the information about the bonus account and the amount to be wagered?

  1. In letters received in mailings from Slots City.
  2. On advertising banners placed on the main page of the site.
  3. In SMS sent to your phone number from Slots City.
  4. On the Bonuses and Promotions pages.

How are bonuses activated?

To activate the bonus, you need to replenish your gaming account (make a deposit) for an amount not less than the amount required under the terms of a certain promotion, and then select the desired bonus. Also, you can first click on the bonus image, and then follow the system prompts. Bonuses, with the exception of no deposit bonuses, are credited after making a deposit.

VERIFICATION

What should be done to pass verification?

First of all, confirm in your account, "Verification" tab, your email and phone number.

Upload in your Account, "Verification" tab, all the necessary Documents:

  • A photo of the first page of a passport or other identity document (ID card, driving license) that contains the date of birth.
  • A selfie with the chosen document in the hands.
  • You will also need to upload an image of payment details and address.

All submitted photos must be of good quality. Use .png or .jpg format.

Why is verification necessary?

Verification is the confirmation of the user's identity. It is necessary in order to protect the game account and confidential data from attacks by unauthorized persons. In addition, verification determines:

  1. Whether the visitor has reached the age that allows you to participate in gambling (19 years old).
  2. Whether the player has a duplicate account.
  3. Whether the player uses their own payment cards when making transactions.
  4. Whether he is included in the lists of persons for whom participation in gambling is prohibited and / or restricted.

How long will it take to pass verification, and how often should it be done?

The verification is usually carried out once. Usually, if everything is in order, it takes quite a bit of time.

GENERAL ISSUES

What is a wager and what to do with it?

A wager is a coefficient by which you need to multiply the bonus (in hryvnias) to determine the amount you need to bet on in order to win back the bonus.
After wagering, all the money won on the bonus , including in the process of wagering the wager, will be transferred from the bonus account to the real one. This means that they will become available for receiving payments. Or for the further game.
A wager is assigned for each bonus.

Example 1.
A bonus of 100 CAD has been calculated. Wager = x10.
100 CAD x 10 (wager) = CAD 1,000 - this is the amount you need to bet on in order to wager the bonus. It doesn't matter whether it's manual or automatic.
Let's say you've chosen a slot for wagering, set a bet of 5 CAD. You need to spin the reels of the slot 200 times to wager the bonus:
5 CAD x 200 =1000 CAD.
Regardless of whether the spins in this series are winning or not, wagering will take place when the bets are made in total for 1000 CAD, or when the balance on the bonus account is reset.

If the bonus is free spins (free spins / spins of the reels), they are provided in a specific slot, with a specific rate, with a given wager.
In this case, the winning amount (and hence the wager) is determined after the launch of all bonus free spins. It will be possible to win back the wager in any slots.

Example 2.
You received a bonus - 20FS in the Lucky Drink in Egypt game with a bet of 10 CAD. Wager = x25.
Having unscrewed all 20 free spins, let's say you won 300 CAD. In order for this money to get to the game account, you need to make bets on the amount:
300 CAD x 25 (wager) = 7500 CAD.
Choose any slot (you can use the same one), determine the bet, for example, 50 CAD , and then you will have to do:
7500 CAD / 50 CAD = 150 spins.
If you change the bet during wagering, the number of spins you need to spin will also change.

You can refuse the bonus, for example, if you do not want to clear it. You can do this yourself in your account, or by contacting support.
Important:

  1. You can win back the bonus only in SLOTS that have spinning reels (not in roulettes, card machines or in the game with LIVE dealers).
  2. You can see the current amount that is left to wager in your Account.
  3. When you refuse the bonus, your bonus account is reset.
  4. When withdrawing winnings from a real account, the bonus account is also reset.
  5. What is a demo account?

    When you select the free game mode (demo), you will receive a certain number of demo credits (usually 1000). You can place bets on them in order to learn the rules of slot machines and the principles of the game without risk. It is not possible to withdraw winnings from a demo account. After exiting the slot, the results of the gaming session are not saved. The demo game is a great practice before placing real money bets.

    What is a wager and what to do with it?

    If the game freezes or loads very slowly, you should reload the site page. First make sure that you are on the resource without using a VPN. If the restart does not help, contact the support service operators by providing the following data:

    • the name of the slot machine;
    • a screenshot of the error that occurred;
    • the exact date and time of the incident;
    • name of the game provider (game manufacturer);
    • IP address from which the game was launched;
    • information about the browser and its version;
    • the type of device (mobile/laptop/PC) you played from.

    Since slot machines work exclusively with the help of the Internet, you need to launch them only if you have a high-quality Internet provider and stable connection. If a smartphone or other mobile device is used to play the game, a 4G network is recommended. When playing from a computer or laptop, make sure the quality of the Internet connection. It is advisable to use a cable or reliable Wi-Fi. It is also recommended to periodically clear the cache and delete cookies. Sometimes the launch of a particular game depends on the browser you are using.

    What is a demo account?

    Clearing your Google Chrome history is the same on both PC and mobile. To clear the cache, do the following:

    1. Launch your browser.
    2. Click on the button with three dots located in the upper right corner.
    3. In the drop-down menu click on the inscription 'History'.
    4. In the tab that appears, click on 'Clear history'.
    5. Select the period for which you will clear the cache.
    6. Check the box next to 'Cached images and files'.
    7. Click on the 'Delete data button.

    To clear the history in Mozilla Firefox, do the following:

    1. Open the browser, find the menu and press the 'Settings' button.
    2. Select the active inscription 'Privacy' and click on it.
    3. In the new window, click on 'Delete recent history'.
    4. Do not forget to check the box next to “Cache”, other active labels are not checked.
    5. Click on “Delete now”.

    To cleaning the Safari browser open the browser, go to the menu, find and click on 'Clear history and site data'. Then follow the instructions of the system.

    To clean the Opera browser on a PC and on a mobile device, you must proceed in the same way:

    1. Open the browser.
    2. Click on the inscription 'Settings'.
    3. Select the 'Privacy and security' block.
    4. Click on 'Clear browsing history'.
    5. Check the box next to the inscription 'History'.< /li>
    6. Click on Clear Data.
    NOT FOUND AN ANSWER? Contact our customer service